Return & Refund Policy

At BeyondCure, each item is made to order specifically for you. Production begins only after an order is placed, which allows us to create each piece individually rather than maintaining traditional inventory.

Because of this made-to-order model, we do not accept standard returns, refunds, or exchanges for change of mind, incorrect size or color selection, personal fit preference, or other buyer-preference reasons.

However, if your order arrives damaged, defective, misprinted, incorrect, or experiences another qualifying fulfillment-related issue, please contact us. We want to make it right.

Damaged, Defective, Misprinted, or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered because of a production or fulfillment error, contact us at support@beyondcure.us.

For the fastest resolution, please contact us within 7 days of delivery whenever possible.

Return or refund requests must be submitted within 180 days of delivery. This timeframe does not limit any rights you may have under applicable law.

When contacting us, please include:

• Your order number

• A brief description of the issue

• Clear photos or videos showing the issue

• Photos of the packaging if the item appears to have been damaged during shipping

Once we receive this information, we will review the request and determine the appropriate resolution. Depending on the circumstances, this may include a replacement, reprint, or refund.

Please do not send an item back unless BeyondCure has provided you with return instructions. Unauthorized returns may not be accepted.

Exchanges

Because our products are made to order, BeyondCure does not offer traditional exchanges for reasons such as incorrect size selection, color preference, or change of mind.

If you received an incorrect, defective, damaged, or misprinted item because of a production or fulfillment error, an approved replacement may be provided at no additional product cost instead of a traditional exchange.

Sizing and Fit

We do not accept returns, exchanges, or refunds because:

• The wrong size was ordered

• The item fits differently than expected

• The customer prefers a different fit after receiving the item

Please review the size chart on the applicable product page carefully before placing your order.

Some BeyondCure garments are intentionally designed with an oversized or relaxed fit. Measurements and fit may also vary slightly between garment styles.

If you have questions about sizing before ordering, contact us at support@beyondcure.us.

Change of Mind and Customer Preference

Items that were produced correctly according to the order placed are not eligible for a return, refund, or exchange solely because the customer later decides they no longer want the item.

This includes, but is not limited to:

• Change of mind

• Personal preference

• Ordering the wrong size

• Ordering the wrong color

• Ordering the wrong product or quantity

• No longer wanting the item

• Preferring a different fit or style

The same policy applies to items purchased with a promotional or discount code unless a specific promotion states otherwise.

Order Cancellations and Changes

If you need to cancel an order, contact support@beyondcure.us immediately.

An order may only be canceled while it is still eligible for cancellation and has not entered production.

Once an order enters production, it can no longer be canceled and may no longer be eligible for a refund.

Please carefully review your:

• Product

• Size

• Color

• Quantity

• Design

• Shipping address

before completing checkout.

Changes to products, sizes, colors, quantities, or designs generally cannot be made after an order has been submitted for fulfillment. If an order has not yet entered production, we may be able to cancel it so that a new order can be placed with the correct information.

We will make reasonable efforts to assist with requests received quickly, but cancellations or changes cannot be guaranteed.

Lost Packages

If your package appears to be lost in transit, contact support@beyondcure.us as soon as possible.

For packages that appear to be lost, please contact us within 7 days of the estimated delivery date whenever possible.

Include:

• Your order number

• Your shipping address

• Any relevant tracking information

We may need to investigate the shipment with the shipping carrier or fulfillment provider before determining whether a replacement or refund is appropriate.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check around your property or delivery location

• Ask other members of your household

• Check with neighbors where appropriate

• Contact the shipping carrier or local post office

A package marked as delivered is not automatically considered lost. We may need confirmation of a carrier or fulfillment error before approving a replacement or refund.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

BeyondCure cannot guarantee a refund or replacement for an order that is delayed, returned, lost, or undeliverable because incorrect or incomplete shipping information was provided by the customer.

If you notice an error in your shipping address after ordering, contact support@beyondcure.us immediately.

We will attempt to correct the information when possible, but changes cannot be guaranteed once fulfillment or shipping has progressed.

Additional shipping costs resulting from an incorrect address or customer-provided information may be the responsibility of the customer.

Authorized Returns

If BeyondCure determines that a physical return is necessary, we will provide the appropriate return instructions.

Do not send an item back without authorization.

Unless the item is defective, damaged, or incorrectly fulfilled, any item authorized for return must be:

• Unworn

• Unwashed

• Unused

• Unaltered

• In its original condition

Items that have been worn, washed, stained, intentionally damaged, altered, or damaged through misuse are not eligible for a refund or replacement.

Do not send products to an address printed on the package or directly to our fulfillment provider unless BeyondCure specifically instructs you to do so.

If return shipping is required, any applicable return-shipping responsibility will be explained as part of the return authorization.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

We aim to review return and refund requests as quickly as reasonably possible. Once an approved refund has been issued, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

Depending on the payment provider, this may take approximately 5–10 business days after the refund is processed.

Any original shipping charges, if applicable, may be non-refundable unless the refund results from a damaged, defective, incorrect, misprinted, or otherwise improperly fulfilled order.

Contact Us

If there is a problem with your order, please contact us before returning or mailing anything.

BeyondCure
Email: support@beyondcure.us

When contacting us about an order issue, please include your order number and relevant photos or videos whenever possible. This helps us review and resolve the issue more efficiently.

This Return & Refund Policy does not limit any rights available to you under applicable consumer protection law.