Shipping Policy

Last updated: August 16, 2026

Thank you for shopping with BeyondCure. Because our apparel is made to order, each order requires production time before it can be shipped.

Please review this Shipping Policy before placing an order.

1. Where We Ship

BeyondCure currently ships within the United States only.

We do not currently accept orders for delivery outside of the United States.

Orders may only be shipped to addresses that are accepted through our checkout system.

2. Free U.S. Shipping

BeyondCure currently offers free standard shipping on eligible U.S. orders, unless otherwise stated during checkout or as part of a specific promotion.

Customers are responsible for any applicable sales tax calculated at checkout.

We do not currently guarantee the availability of expedited shipping.

3. Made-to-Order Processing and Production

BeyondCure products are made to order. This means your item is produced after your order is placed rather than being taken from pre-made inventory.

Most small-volume orders typically require approximately 3–7 business days for production before shipment.

Production times are estimates and may occasionally be longer due to circumstances including:

• High order volume

• Product or size availability

• Quality-control requirements

• Holidays

• Production delays

• Fulfillment-provider delays

• Technical issues

• Events outside of our reasonable control

Orders placed on weekends or holidays may not begin processing until the next business day.

Production time is separate from shipping/transit time.

4. Estimated Delivery

Any delivery date or delivery range displayed on our website, at checkout, in an order confirmation, or through tracking information is an estimate and not a guaranteed arrival date, unless we expressly state otherwise.

Actual delivery time can vary depending on:

• Production time

• Destination

• Shipping carrier

• Carrier volume

• Weather

• Holidays

• Transportation delays

• Address issues

• Other circumstances outside of our reasonable control

We make reasonable efforts to have orders produced and shipped within the estimated timeframe.

If we become unable to ship your order within an applicable promised timeframe, we will handle the delay, cancellation options, and any refund rights in accordance with applicable law.

5. Order Tracking

Once your order has shipped and tracking information becomes available, you will generally receive a shipping confirmation email containing your tracking number.

Tracking information may take some time after shipment to begin displaying updates.

Customers are responsible for monitoring their tracking information after an order ships.

If your tracking information has not updated for an unusually long period or you believe your shipment may have a problem, please contact:

support@beyondcure.us

Please include your order number and tracking information when contacting us.

6. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Full name

• Street address

• Apartment, suite, or unit number, if applicable

• City

• State

• ZIP code

• Contact information

before submitting your order.

If you notice an error after placing your order, contact support@beyondcure.us immediately.

We will make reasonable efforts to correct the address if the order has not progressed too far in fulfillment. However, address changes cannot be guaranteed.

Once an order has shipped, the shipping address generally cannot be changed.

7. Incorrect or Incomplete Addresses

BeyondCure is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except where required by applicable law.

This may include orders that are:

• Delayed

• Misdelivered

• Returned to sender

• Deemed undeliverable

• Lost because of incorrect customer-provided information

If an order must be shipped again because the customer supplied an incorrect or incomplete address, the customer may be responsible for additional shipping costs.

A replacement or refund is not guaranteed when the delivery problem resulted from incorrect or incomplete information supplied by the customer.

8. Returned-to-Sender and Unclaimed Packages

Packages may be returned to the sender for reasons including:

• An incorrect or incomplete address

• Failure to claim the package

• Refusal of delivery

• Carrier inability to complete delivery

• Other customer-related delivery issues

If your package is returned to the sender, please contact us.

If reshipment is available, additional shipping charges may apply when the return resulted from incorrect customer information, refusal of delivery, or failure to claim the package.

Refunds or free replacements are not guaranteed in these circumstances.

9. Lost Packages

If tracking indicates that your package may be lost in transit, contact support@beyondcure.us as soon as possible.

For the fastest resolution, please contact us within 7 days after the estimated delivery date whenever possible.

Please include:

• Your order number

• Your shipping address

• Your tracking number

• A description of the issue

We may need to investigate the shipment with our fulfillment provider or shipping carrier before determining the appropriate resolution.

If a package is confirmed to have been lost in transit because of a shipping or fulfillment issue, we will determine an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

Depending on the circumstances, this may include a replacement, reprint, or refund.

10. Packages Marked as Delivered

If carrier tracking states that an order has been delivered, but you cannot locate the package, please first:

• Check around your property and delivery location

• Check with members of your household

• Check with neighbors where appropriate

• Review any delivery photograph or carrier notes

• Contact the shipping carrier or local post office

Please then contact us if the package still cannot be located.

A carrier's “delivered” scan does not automatically guarantee that BeyondCure can provide a refund or replacement.

We will review the circumstances and may assist with investigating the delivery, but refunds or replacements for packages marked as delivered are not guaranteed unless there is evidence of a qualifying carrier, fulfillment, or order-related issue or applicable law requires otherwise.

11. Damaged Packages or Products

If your order arrives damaged, please contact support@beyondcure.us as soon as possible.

For the fastest resolution, please contact us within 7 days of delivery whenever possible and provide:

• Your order number

• Clear photographs or videos of the damage

• Photographs of the packaging

• A brief description of the issue

Please keep the damaged item and its packaging until your request has been reviewed.

Depending on the circumstances, an eligible damaged order may qualify for a replacement, reprint, or refund under our Return & Refund Policy.

12. Multiple-Item and Split Shipments

Orders containing multiple items may occasionally be fulfilled or shipped separately.

As a result:

• Items from the same order may arrive in different packages

• Tracking numbers may differ

• Packages may arrive on different days

Receiving one package before another does not necessarily mean an item is missing.

If you believe part of your order is missing after reviewing all available tracking information, please contact us.

13. Carrier and Fulfillment Delays

BeyondCure works with third-party fulfillment providers and shipping carriers.

We cannot control every event that occurs after an order enters production or is transferred to a shipping carrier.

Delays may occur because of circumstances including:

• Severe weather

• Transportation disruptions

• Carrier delays

• Holidays

• High shipping volume

• Production issues

• Labor disruptions

• Natural disasters

• Government actions

• Other circumstances outside of our reasonable control

We do not guarantee delivery on a specific date unless that guarantee is expressly provided in writing.

However, nothing in this policy limits any rights or remedies you may have under applicable consumer protection law.

14. Order Changes and Cancellations

Because BeyondCure products are made to order, order changes and cancellations are time-sensitive.

If you need to cancel or change an order, contact support@beyondcure.us immediately.

Orders generally cannot be canceled once production has begun.

Changes to:

• Product

• Size

• Color

• Quantity

• Design

• Shipping information

may also become unavailable once fulfillment has progressed.

Please refer to our Return & Refund Policy for complete information about cancellations, returns, exchanges, replacements, and refunds.

15. International Shipping

BeyondCure does not currently ship internationally.

Orders with shipping destinations outside of the United States cannot currently be fulfilled through our store.

If international shipping becomes available in the future, this Shipping Policy will be updated accordingly.

16. Contact Us

If you have questions about your order, shipment, or tracking information, please contact:

BeyondCure
Email: support@beyondcure.us
Website: beyondcure.us

You may also contact us through the chat feature available on our website.

Please include your order number whenever possible so we can assist you more efficiently.

This Shipping Policy does not limit any rights available to you under applicable consumer protection law.